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Average Joe's Tips

How to: Report an Accidental Purchase in the iTunes Store

Multiple times while using iTunes I had accidentally purchased a song twice not knowing that I had it before. To do this there are multiple quick and easy steps to this starting with opening iTunes and signing in. After that click on “Store” on the top and then click “View my account:_____.” Then click on the “Purchase History” and in the top section under “Latest Purchases” you will see a list of your recent purchases. On the right side of the item you purchased, the link “Report a Problem” will be there and it will bring you to the Apple iTunes Support website. From there you can select your problem and it will bring up things that you can do to fix the problem or you can email Apple’s iTunes Store Customer Service.

What do you think? Leave a comment below and let us know how it worked?

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Average Joe's Tips

Average Joe’s Biweekly Tips and Tricks

Today I have another trick for you that displays cool graphics on the iTunes Visualizer when playing songs in iTunes! This trick only takes one easy step. Open iTunes and start playing your favorite song. Then click command + T (and if you want it full screen just click command + F). The graphics will change with the beat of the song. To access the iTunes Visualizer from the toolbar, go to view then down to show visualizer. You can also customize the Visualizer by choosing different kinds of Visualizers like the Itunes Classic or Jelly. To do this you go back up to view in your toolbar and scroll down to Visualizer not View Visualizer. After that select the kind of Visualizer you would like to view.

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Average Joe's Tips

How to: Sync iPhone, iPod Touch, or iPod with Multiple Computers

A reader sent in a question today regarding how he could sync his iPhone with his Mac and PC. This will work for Mac to Mac or Windows PC to PC. Ron writes:

“I have an iPhone that is synced with my PC, but I also use a MacBook Pro.
How do I sync with both PC/Mac? When I tried to sync with my new Mac, it
warns me everything on iPhone will be replaced by Mac (which is
empty).

I would like to use both PC/Mac and use my iPhone as “master” to sync
back. Is this possible?

Thanks,
Ron”

Prerequisites:

10 Minutes of your time

– On iPhone, iPod Touch, or iPod (Repeat for all devices you wish), select “Manually mange music and videos”

– Backup of iTunes Music

– iTunes closed

– Ability to find your iTunes folder: in Windows XP, its default location is in “My Music” and, for both Windows Vista and Mac OS, it is located in “Music”.

– Knowledge of how to open a file with a desired application on both Windows and Mac (however, you do not need to if using Mac to Mac).

– Download HexEdit for Mac or UltraEdit for Windows for the secondary machine with which you wish to sync

On the Primary Computer (with which the iPhone, iPod Touch, or iPod was first synced):

– Make sure iTunes is CLOSED!

– Backup the iTunes Library on the machine with which you wish to sync. Backup “iTunes Music Library.xml” and “iTunes Music Library” (or iTunes Music Library.itl on Windows). It is important that you back these files up to a safe location because we will be modifying the files.

– Retrieve your iTunes Library ID. Open “iTunes Music Library.xml” with a text editor (TextEdit on Macs, Notepad on Windows). Find the entry after <string></string> tags, after “Library Persistent ID”. In the screenshot 8B6C633F7DACB74B is my iTunes Library ID. Copy this entry exactly to a piece of paper or email this to yourself. After you have stored the iTunes Library ID you may close the file.

On the Secondary Computer:

– Make sure iTunes is CLOSED!

– Retrieve your iTunes Library ID. Open “iTunes Music Library.xml” with a text editor (TextEdit on Macs, Notepad on Windows). Find the entry after <string></string> tags, after “Library Persistent ID”. In the screenshot 0E958526D15C67FAis my iTunes Library ID. Copy this entry exactly to a piece of paper or email this to yourself. Do NOT close the file yet!

– Replace the the iTunes Library ID, in my case 0E958526D15C67FA with the one from the computer (8B6C633F7DACB74B-iTunes Library ID from the Windows machine) the iPhone is already syncing with. Save the file, then close it.


– In Hex Editor open “iTunes Music Library” (iTunes Music Library.itl on PC)

– Choose “Find and Replace” from the Edit menu. Make sure the “Hex” matching is selected not ASCII. Find the iTunes Library IDs you found from both the primary and secondary computers.

– In the “Find” section, enter the iTunes Library ID of the secondary computer and, in the “Replace” section, enter the iTunes Library ID from the primary computer. There should be one match. Save the file and close.

Success!

You should now be able to sync your devices with two or more computers. Now, you will not be alerted by the annoying “Erase Your Data” prompt from iTunes.

If you have any questions or comments please leave them here. Tell us about your experience!

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News

10 Billion iTunes Songs Downloaded. And counting.

I am sure 10 years ago most people thought about downloading songs from an application on your computer called “iTunes”. Also, I am even more sure, most people did not expect putting the songs on a small device called “iPods” and listening to their songs when on the go. But one man, Steve Jobs was making his master plan. On Wednesday, Apple happily announced its 10 billionth song downloaded from iTunes. Interestingly enough it has taken over 6 1/2 years for the iTunes Store to reach this milestone, and the App Store is ahead of the pace. In 2009, Apple reported $10.17 billion in revenue in its fiscal first quarter. Apple makes about 10 cents a song, and those dimes sure have added up. It is evident that the iTunes Music Store is a success! The lucky downloader of the 10 billionth song received a $10,000 iTunes Store gift card, and a call from Steve Jobs and thought the call was a prank. The 10 billionth song was downloaded by Louie Sulcer and the song downloaded was “Guess Things Happen That Way” by Johnny Cash. Congratulations to Louie and another great milestone by Apple in the music industry.

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News

Get Free Songs and Movies from iTunes

Looking to gain a larger iTunes Library or just trying to be frugal when shopping on iTunes? Every week, Apple has free songs of the week, where you can download and keep the songs as long as you want. They release a good selection of songs such as a song I downloaded called “Under Control” by Parachute or “Fireflies” by Owl City a couple of months before it hit the Top 100.  To get the free songs you go to iTunes home page and scroll down to ” Free Single of the Week”, or “Free Music Video of the Week”, or if you want to view the free music, music videos, and movies you can just goto the bottom and click on “Free on iTunes’. The only thing is that there is usually only one song and music video per a week and if you don’t get the song by the end of the week you have to pay for it and the movies are usually older movies and not that great, but not always. Clearly, if your looking to expand your library or listen to some new music, launch iTunes and click away at the “Free on iTunes” selection!